Introduction
Platinum Coach Services (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains the personal data we collect, how we use it, and your rights regarding this information.

Who This Policy Applies To
This policy applies to all individuals who interact with our website, use our chauffeur services, or otherwise engage with Platinum Coach Services.

Information We Collect
We collect personal data provided by you directly or indirectly through third parties, which may include:

• Name, address, email, phone number

• Payment details and transaction history

• Date of birth, gender, lifestyle preferences

• Employment information

• IP address, browser type, device information, access times

• Information regarding your usage of our services

We do not intentionally collect data from individuals under 18.

How We Use Your Information
We use your personal data for the following purposes:

• Providing our services and fulfilling contractual obligations

• Processing transactions and payments

• Communicating service updates and responding to enquiries

• Marketing and promotional activities (with your consent)

• Improving our website and customer experience

• Protecting our business, clients, and legal rights

• Complying with legal and regulatory obligations

Lawful Basis for Processing Your Data
We process your personal data based on:

• Contractual necessity

• Your explicit consent

• Our legitimate business interests (e.g., fraud prevention, IT security)

• Compliance with legal obligations

Disclosure and Sharing of Your Data
We may share your personal data with:

• Affiliates and trusted service providers (e.g., payment processors, IT services)

• Regulatory authorities or law enforcement when required

We do not sell or rent your personal data.

International Data Transfers
Where necessary, your data may be transferred and processed outside the UK and EU. We ensure compliance with applicable data protection laws by using standard contractual clauses or other legally approved safeguards.

Retention of Your Information
We retain your personal data only as long as necessary for the stated purposes, legal requirements, or to resolve disputes. Specific retention periods depend on the nature of the data and the reason for processing.

Your Data Protection Rights
You have the following rights:

• Access to your data

• Correction or update of your data

• Deletion of your data

• Objection to processing your data

• Restriction on processing your data

• Data portability (where applicable)

• Withdrawal of consent

To exercise these rights, please contact us at: [email protected]

Cookies
Our website uses cookies to enhance your browsing experience, understand site usage, and support marketing activities. You may manage your cookie preferences via our Cookie Management Platform (CMP) upon your first visit or anytime in your browser settings.

Security of Your Data
We implement appropriate security measures to protect your personal data. However, no internet transmission can be guaranteed completely secure. While we strive to protect your data, we cannot guarantee absolute security of data transmitted to or from our website.

Complaints
If you have concerns about our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk/concerns

Changes to This Privacy Policy
We review and update this Privacy Policy periodically. Changes will be indicated by an updated revision date at the top. We encourage you to regularly review this policy to stay informed.

Contact Information
For any questions or requests regarding your personal data, please contact us at:
Email: [email protected]